Return and Refund Policy

Last Updated: September 23, 2026

Thank you for shopping at Lunautck. We are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day free return and exchange policy.

30-Day Return & Exchange Period

Customers may request a return or exchange within 30 days after receiving the product.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase or order information must be provided.
• Items damaged due to misuse, improper handling, or normal wear may not qualify.

How to Request a Return

Before returning any item, please contact our customer support team:

Email: shilohgwen8884@outlook.com

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photos or videos if the item has quality issues

Our team will review your request and provide return instructions.

Free Returns & Exchanges

We provide free returns and exchanges for eligible products within the 30-day return period.

If the item received is:

• Damaged
• Defective
• Incorrect
• Missing parts

Please contact us and we will assist you with an appropriate solution.

Refund Processing

Once your return is received and inspected, we will notify you regarding the refund status.

Approved refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider.

Order Cancellation

Orders may be canceled within 24 hours after purchase.

After the order has entered processing or shipping, cancellation may no longer be available.

Contact

For return or refund questions:

Email:
shilohgwen8884@outlook.com

Website:
lunautck.shop